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iCall Centre
Unique approach

"We approach the industry with a 360 degree service offering"

We offer quality, value for money and alignment to your overall business strategy.


Outsource Solutions

iCall Centre forms part of the Government’s strategic drive to position South Africa as a global destination of choice for call centre location. The country has a number of advantages and unique business propositions that enables us to offer world Class Call Centre Outsourcing Solutions. We’re ideally positioned to offer world class customer service, competing strongly against countries like India, US, UK to name but a few.

 In addition South Africa offers a stable economy, good banking and financial sectors, an educated population with an understandable English accent.  

iCall Centre will offer clients the full spectrum of interactive system solutions, including:

Proven agent selection and training.

An excellent understanding of client care & service.

In-house development of the required software applications.

A unique approach to developing integrated solutions for our clients; we know and understand the various components required to build an interactive system that integrates seamlessly into existing networks, products and critical business units.

Our interactive system will offer quality, value for money and alignment to our clients’ overall business strategies.
 
Our expertise in business consulting enables us to continuously find new ways to improve current business processes as well as identify and create opportunities that will help our clients to effectively grow their businesses.

Services